Front Office Manager
Astoria Hotels & Resorts
- Pasig City, Metro Manila
- Permanent
- Full-time
- Responsible for effective performance of the functions of all front office sections
- Ensures that all VIP rooms are inspected and informs Housekeeping/Engineering regarding maintenance and repair.
- Attends to guests problems, request, inquiries, approves guestrooms amenities
- Prepares daily, weekly, monthly occupancy forecasts evaluated against actual occupancy vacancies noted and taken to account for succeeding forecast.
- Attends department heads meeting, sales, and operations meeting.
- Manages training and performance evaluation of the front office staff
- Implement Hotel's House Rules and Regulations are adhered to at all times and if necessary sees to it that commendations and disciplinary action notices are issued.
- Act as Manager-on-duty (MOD) in the absence of Hotel Manager.
- Performs other duties as may be assigned.
- Graduate of any Four (4) year Bachelor’s Degree Preferably Hotel and Restaurant Management (HRM) and Tourism Management.
- Minimum of 5 years in the capacity of Front Office Manager
- Knowledgeable on handling operations, Customer Service Management and Performance Evaluation Management.
- Excellent Communications Skills
- Willing to be assigned to any Astoria Properties
- Can start immediately
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