Manager, Customer Order Mgmt

Taguig City, Metro Manila
Permanent
Full-time

1 month ago

OverviewThe Operations Manager role within Revenue Cycle Management (RCM) provides strategic, operational, and people leadership to ensure exceptional service delivery across Cardinal Health’s customer‑facing teams. This leader will manage frontline operations, coach supervisors, and partner closely with cross‑functional teams to drive performance, quality, and customer satisfaction.What RCM Contributes to Cardinal HealthRevenue Cycle Management is responsible for maintaining and enhancing customer and patient experience through accurate order processing, documentation management, timely follow‑up, and effective problem resolution across the revenue cycle.
RCM Operations Manager provides strategic oversight, operational discipline, and leadership direction to ensure service excellence and continuous improvement.Qualifications

At least 3 years of Supervisory experience, required
Minimum 1-year tenure with CHIP, required
Revenue Cycle Management (RCM) experience, preferred
No failing scorecard for the past 3 months
No DA received for the past 12 months
Bachelor’s degree in a related field or equivalent work experience, preferred
Demonstrated experience leading teams in a high‑volume, fast‑paced customer service or healthcare operations environment
Strong analytical, communication, and stakeholder‑management skills

What Is Expected of You and Others at This LevelOperational & People Leadership

Manage day‑to‑day operations and lead a team of professional employees, frontline Supervisors, and/or business support staff
Provide coaching, development, and performance management to ensure team capability and engagement
Allocate resources effectively to meet service level targets and operational KPIs

Process & Compliance

Participate in the development and implementation of policies, procedures, and process improvements
Ensure that all employees operate within established guidelines, compliance requirements, and performance expectations

Decision‑Making & Impact

Make operational decisions with short‑term impact on processes, customer outcomes, and business results
Resolve issues related to operations, escalations, and cross‑functional projects

Collaboration & Influence

Interact with subordinates, peers, customers, and onshore stakeholders across multiple management levels
May engage with senior management to align on goals, updates, and business needs
Drive consensus-building among various stakeholders to ensure smooth execution of initiatives

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click

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