QP05 – CLIENT SUPPORT OFFICER – DAVAO DEL SUR

Davao del Sur
₱18,000-30,000 per month
Permanent
Full-time

1 month ago

Full Time
Permanent
Posted 2 months ago
18,000 - 30,000 Php / Month

CLIENT SUPPORT OFFICER – DAVAO DEL SURDUTIES AND RESPONSIBILITIES:User Experience and Client Management:

Assist new clients with onboarding, guiding them through setup procedures and

ensuring a smooth transition to using products or services. * Conduct comprehensive training sessions for end-users to effectively navigate andutilize the company's eLearning platform while highlighting product functionalities
and features. * Perform classroom observations to identify opportunities for partner schools andteachers to optimize platform utilization. * Ensure client interactions and support activities comply with relevant regulations,industry standards, and company policies.Product Support:

Assist our partner schools with platform setup and resolving any technical issues

they might experience. * Provide technical assistance to our partner schools by troubleshooting, analyzing,and reporting product errors, failures, or malfunctions. * Address clients' needs promptly through efficient problem-solving and resolutionof complaints. * Analyze customer feedback and provide insights to management for continuousimprovement. * Stay up-to-date with new product and feature launches

Collaborate with other departments, such as Business Development, Global

Product Development, and Business Operations & Strategy, to ensure a cohesive
approach to client support and service delivery.Others:

Assist Business Development Account Officers by delivering product

presentations during sales presentations.QUALIFICATIONS:

A Bachelor's Degree in Education, Business, Information Technology, or any related field;

Open to fresh graduates. * Must be willing to do 100% fieldwork and travel in various areas.

Must be passionate about education.

MUST-HAVE THE FOLLOWING SKILLS:

Strong computer skills, proficiency in Google Suite, and the ability to learn new technology.
Excellent presentation, organizational, negotiation, and verbal and written communication

skillsNICE-TO-HAVE QUALIFICATIONS:

Teaching background in a regular classroom set-up is an advantage, but not required;

Experience in the education / eLearning industry working in the same capacity is an
advantage.HIRING PROCESS:

Phone screening
Initial interview
Next level interview
Final interview
For Job Offer

Day Shift | Fieldwork and Travel within the assigned area (with work during weekends or Philippine holidays, if needed)

ACCPRO International

Apply Now