Operations Service Analyst
Manulife
- Quezon City, Metro Manila
- Permanent
- Full-time
- Manage the team’s ServiceNow intake queue to ensure requests are accurate, complete, and adhere to defined GWAM Technology standards
- Perform data reconciliation between various sources (LeanIX, ServiceNow/CMDB)
- Solicit asset inventory and related information updates with IT Owners and squads across GWAM Technology
- Investigate and collaborate with IT Owners to resolve asset inventory data inconsistencies
- Support asset inventory audit activities related to data compliance and governance process
- Research reporting and process improvement opportunities, conduct analysis, prepare recommendations, and facilitate efficiency enhancements
- Provide ServiceNow CMDB and LeanIX training and support to GWAM Technology staff
- Create and maintain documentation including training material
- Work with Global Technology System Management (GTSM) teams to improve and test ServiceNow and LeanIX tool
- Manage and support ad hoc assignments including reporting requests
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- Excellent analytic skills
- Strong attention to detail
- Strong organization and facilitation skills
- Excellent English communication (both written and oral)
- Strong presentation skills for different audience levels
- Action oriented, creative and proactive thinker
- Easily shifts from working independently to collaborating in a team or group
- Assertive to ask questions and present innovative ideas to improve reporting and processes
- Ability to produce high quality reports and presentation material using MS PowerPoint, Visio, PowerBI
- Intermediate skills in MS Excel using pivot tables and v-look ups
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture