Client Success Associate (AU Offshoring, Hybrid)

• 1–2 years of experience as a US Account Manager
• Proven ability to communicate, present, and influence stakeholders at all levels, including executive and C-level.
• Proficiency with CRM software (e.g., HubSpot) and MS Office.
• Experience delivering client-focused solutions tailored to customer needs.
• Strong multitasking abilities with attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Confident verbal and written communication abilities.
• Bachelor’s degree in Business Administration, Sales, or a relevant field.

• Manage a portfolio of clients, ensuring satisfaction and retention.
• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Serve as the primary point of contact for client inquiries, providing prompt and effective support.
• Communicate progress on requirements clearly to clients and stakeholders.
• Identify opportunities to enhance client operations through our solutions.
• Prepare account status reports and updates.
• Address and resolve client concerns promptly, adhering to SLA guidelines, and escalate issues when necessary.
• Anticipate client needs and recommend tailored solutions to improve their experience.
• Collaborate with internal teams, such as Sales and Operations, to align on client goals and expectations.
• Conduct client check-ins to gather feedback and drive continuous improvement in products and services.
• Guide new clients through the onboarding process, ensuring a smooth transition and understanding of services.

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

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