At the forefront of the global blockchain ecosystem stands our client, whose comprehensive product suite includes the largest digital asset exchange. With a mission to become the infrastructure provider for the crypto industry's future, they are committed to harnessing Web3 technology for positive impact. As a non-profit organization, our client is deeply devoted to empowering and protecting users in a digitally connected world. Since their inception, user protection has been their top priority, leading them to implement cutting-edge security measures and strict data privacy controls across their ecosystem. Joining our client's team presents an exciting opportunity to contribute to the forefront of the crypto industry, shaping a safer and more prosperous digital landscape for all. Job Description As a Customer Service Representative , you will deliver exceptional customer service across multiple communication channels, including phone, email, and live chat. Your responsibilities will involve promptly and professionally addressing customer inquiries, concerns, and complaints to ensure overall satisfaction. Here s an overview of your future role: Employment type: Full-time Shift: Shifting Work setup: Hybrid, Metro Manila What do you need to succeed Bachelor's degree or above Minimum 1 year experience in customer service, preferably in finance or E-commerce industry High level of honesty and integrity. Proactive and meticulous. Mandarin proficiency is required A sense of responsibility and team work spirit. Ability to work under pressure, strong communication skills and exceed beyond expectation. Passionate for the customer service industry and can work under different work shift, including night shifts. Positive about the crypto industry Personal or professional experience with cryptocurrency Willing to work shifting What awaits you in this role Provide outstanding customer service to clients via various communication channels, including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally. Assist customers with account-related issues, transaction inquiries, and technical support. Maintain a high level of product and industry knowledge to effectively address customer inquiries. Collaborate with internal teams to resolve complex customer issues and escalate as needed. Proactively identify opportunities to improve customer satisfaction and retention. Adhere to company policies and procedures while ensuring compliance with regulatory requirements. Maintain accurate records of customer interactions and transactions. Continuously strive to meet and exceed performance metrics and service level agreements. Participate in ongoing training and professional development activities. Why choose us HMO coverage Competitive Package Hybrid work arrangement Prime office locations Standard government and Emapta benefits Total of 20 annual leaves to be used on your own discretion Fun engagement activities for employees Mentorship and exposure to global leaders and teams Upskilling through Emapta Academy Career growth opportunities Diverse and supportive work environment Who are we At Emapta, we pride ourselves on offering more than just a job we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication. Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments. #EmaptaExperience