L2 Service Desk

Manila City, Metro Manila
Permanent
Full-time

1 day ago

The OpportunityWe are thrilled to be partnering with a globally renowned IT and Communication Solutions provider. This industry leader is dedicated to setting new standards through cutting-edge innovation and unparalleled customer service. We are looking for passionate, customer-focused individuals to join their full-time team and help them continue to shape the future of IT.If you are someone who thrives on helping people successfully navigate technology, has a genuine passion for tech, and is motivated to learn and grow, we want to hear from you! Join our dynamic team and become part of a company that truly values its people and their contributions to building a more connected world.This is a hybrid role based at our ASW office in BGC, you will be required to work full-time on-site during your probation period. Afterwards, the role will transition to a hybrid model, with 3 days in the office and 2 days working from home with standard working hours from 6:00 AM to 3:00 PM (Philippine time) to align with Australian business hours.Key Responsibilities

Fully administer and escalate jobs through the helpdesk ticketing system
Provide product application, operating system, server and hardware support to our customers by responding to their queries and assisting them in finding solutions via the Ticketing system, emails and phone calls.
Remote access to Customer desktops/servers and resolve system issues and/or customer enquiries.
Performing regular maintenance of systems and software
Establishing positive customer rapport and building customer confidence
Recovery of Systems in the event of a disaster.
Installation and configuration of new Systems, Servers and desktops
Supporting Telecommunications infrastructure both internally and with Customers.
Options available for creating and maintaining Scripts in PowerShell and/or Web development

Skills, Experience & Qualifications

Troubleshoot and resolve client-side problems
Must be proactively minded, flexible and have excellent customer-facing skills. The ability to work in a technical support role, as well as that of front-line customer service
Must possess excellent English communication skills both written and Verbal
A desire to learn and the ability to grasp new concepts
A strong sense of urgency and attention to detail
Hands-on experience with Windows networking and TCP/IP connectivity
Tertiary IT qualification or experience required
Experience with Microsoft 365 (including Teams, Sharepoint and OneDrive), Azure, Exchange, Active Directory, GPO Management, Windows Server 2003-2022
Previous experience with IT asset management, Remote Monitoring and Management (RMM), Backup and disaster recovery and scripting (Powershell or Batch) highly desirable.

ASW Offers

Be part of a Great Place to Work® certified company that's going places!
Thrive in a dynamic, inclusive, and supportive culture that celebrates collaboration, diversity, and shared success across borders.
Enjoy competitive compensation that recognises your skills and contributions.
Work with global clients and stakeholders, gaining valuable international exposure.
Comprehensive medical benefits to support your well-being, covering your family member(s).
Generous paid leave entitlements, because life outside work matters too.
Exciting team outings, company events, and travel opportunities, like our annual overseas trips, unforgettable parties, and more.
Collaborate with colleagues across Malaysia, Vietnam, the Philippines, and Australia, expanding your global perspective.
Ongoing training and career development tailored to your role and the industry.

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AS White Global

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