We are looking for a highly skilled and dependable Service Desk Technician L3 with extensive experience in network support, server configuration, macOS systems, Google Workspace, and Microsoft environments. This is a remote role requiring at least 4 years of technical experience and a strong ability to work independently or support senior engineers on complex deployments.Benefits and Compensation:₱90,000 to ₱110,000 basic salary$500 travel allowance (upon regularization)₱5,000 monthly health allowancePaid Time OffAnnual Bonus (at risk)Responsibilities:Technical Support & DeploymentRespond to time-and-material (T&M) service requests and support users across various environments.Independently manage small to mid-sized projects; assist senior engineers on large-scale deployments.Provide installation, configuration, and troubleshooting for:Microsoft 365, Azure AD, Intune, and Google WorkspaceWindows desktop/server environments and macOS systemsFirewalls, routers (Meraki, SonicWall), VLANs, VPNs, DNS, DHCPSystems & Network AdministrationSetup and manage:Hyper-V hypervisors and virtual machinesBackup and antivirus systems, file/print/remote access servicesEmail systems (Exchange, Gmail), user accounts, and permissionsDocumentation & ProcessLog daily time entries (minimum 8 hours).Document and maintain client network environment details accurately.Qualifications:Experience4+ years of experience with:VLANs, Routing, Firewalls, Server Hardware (CPU/RAID/SCSI)Data Backup/Recovery, VPN Connectivity3+ years supporting:Google WorkspaceApple/macOS in business environmentsSkillsDeep knowledge of Microsoft 365 and Google Workspace configurationExpertise in setting up Hyper-V VMs and maintaining server systemsStrong understanding of firewall/router configurationBasic database server maintenanceCertifications (Preferred)MCITP, MCP, CCNA/CCDA/CCNPProject+Network+Apple CertifiedIdeal Candidate Traits:Reliable, detail-oriented engineer with a focus on maximizing productivity and client satisfactionReceives consistently positive feedback from clientsAble to follow direction while working independently in a remote environment
