Customer Service - Projects & Analytics - Lead, Shopee
Manila City, Metro Manila
Permanent
Full-time
25 days ago
Job Description Primary Function: Design and manage end-to-end initiatives to improve customer experience and operational efficiency Duties And Responsibilities Conduct thorough analysis of customer service KPIs & OKRs to identify areas of improvement Drive collaboration and communication among stakeholders to align on objectives, scope, and progress of initiatives Manage and prioritize initiatives to ensure on-time and quality execution Deliver tangible outcomes through strong analytical skills, hands-on and pragmatic approach Manage customer service-related data & reports to provide business insights Communicate progress and insights to the management regularly Requirements Graduate of a 4 years Bachelor&aposs Degree ; Bachelor's degree in any field At least 3 years of experience in project/program management or strategy Proven ability to manage large and complex projects with experience leading cross-functional projects and teams Excellent stakeholder management especially with senior leads/managers Strong problem solving skills, with ability to draw insights from large and ambiguous data sets Highly quantitative and analytical Flexible and able to adapt in a fast-paced work environment Hands-on experience with programming languages (e.g., SQL, Python) and analytics tools (e.g., Power BI, Tableau) is a plus Show more Show less