Implementation Consultant II

• Manage multiple client implementations simultaneously
• Assist client in determining best practices for setup and configuration to achieve desired result
• Analyze and validate information collected by onboarding team
• Conduct review with customer prior to release to confirm acceptance of data and configuration
• Accurately forecast activation dates and manage implementation appropriately to meet release dates
• Provide superior customer service to all internal and external customers
• Perform system setup and configuration ensuring accuracy of complex data
• Maintain advanced knowledge of UEM and VCR products
• Interpreting and understanding client business requirements
• Maintain accurate records of all communication received for each client
• Provide project management to ensure product activations are moving as quickly as possible
• Manage defect or problem resolution to drive implementations to completion
• Notify management of any complications, missing data or system defects that might delay the implementation
• Provide project coordination as required for more complicated account setups to ensure successful completion
• Resolve complaints and answer questions from both internal and external customers
• Collaborate regularly with other departments to improve processes or procedures
• Ensure appropriate hand-offs and communication with either the Engagement Managers, Consultants, Account Management and/or clients
• Maintain knowledge of departmental processes and procedures

• Bachelor’s degree in a Business or Finance related position
• Advanced knowledge of Microsoft Office products
• Prior experience in a consultative position with proven success required
• Minimum of 2 years - experience in software implementation
• Outstanding verbal and written communication skills; excellent presentation skills
• Must be able to effectively communicate with internal and external executive-level customers
• Excellent analytical abilities to grasp the key points from complicated details and interpret client needs
• Must be detail oriented with strong organizational and analytical skills
• Strong critical thinking to analyze the pros and cons of solving a problem in a certain way
• Must be able to multi-task, work in a high paced and deadline driven environment
• A results-oriented individual who thrives working in a fast-paced environment
• Must be willing to work in a fixed Night Shift schedule
• Must be flexible in terms of work arrangement
• Must be willing to work in Ortigas Pasig City
• Preferably with financial and accounting background
• Must be willing to work in a fixed Night Shift Schedule
• Must be flexible in terms of work arrangement (On Site, Home and Hybrid)

• Experience in RUM, especially UEM and VCR platform is strongly preferred
• Strong track record with communicating and collaborating across functions; experience working with sales, customer success, and product is a plus
• Software and/or multifamily property management experience required
• Experience using Salesforce, Google Search is a plus

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

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