Back-Office Associate | Timekeeping

ISTA Solutions

  • Mandaluyong City, Metro Manila
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles and responsibilities:Timecard Management:
  • Download timecard reports from the designated portal multiple times daily for at least 11 facilities.
  • Ensure the accuracy and completeness of daily punches.
Collaboration and Issue Resolution:
  • Follow up with the Operations team via calls and email to ensure the completeness of daily punches.
  • Coordinate with the Operations team to correct punches as required.
  • Investigate and address variances in budgeted hours with input and explanations from the Operations team.
Template Setup and Maintenance:
  • Set up timecard and key factor templates as needed.
Team Collaboration:
  • Provide support to cover daily tasks for team members during absences.
Reporting:
  • Generate ad hoc reports as requested to support business needs.
Requirements
  • At least 6 months of BPO experience in any account
  • Reporting experience is a PLUS!
  • Proficiency in Microsoft Excel: pivot table, knowledgeable in setting up formula using SUMIF/ SUMIFS, V-LOOK UP, X-LOOK UP, IF/ IFS
  • Capable of doing multiple task at the same time.
  • Good verbal & written English skills
  • Willing to work onsite in Shaw Blvd, Mandaluyong
  • Amenable working night shifts
BenefitsWhat can we offer you?
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Our commitment to you
  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

ISTA Solutions