General Responsibilities:The Systems Engineer maintains, supports, and optimizes IT infrastructure, including servers, networks, and systems. The role involves implementing technical solutions, troubleshooting moderate to complex issues, and contributing to technical projects. The engineer collaborates with cross-functional teams to support business objectives and improve system efficiency.Duties and Responsibilities:System Design & ImplementationImplement and maintain reliable, scalable, and secure systems, including servers, storage, and networks.Assist in system upgrades, migrations, and integrations under guidance from senior staff.Ensure disaster recovery and backup systems are operational and meet organizational standards.System Maintenance & OptimizationMonitor system performance and apply optimizations to enhance efficiency and stability.Install updates, patches, and security configurations to maintain compliance and performance.Perform routine system checks and proactively identify potential issues.Troubleshooting & SupportDiagnose and resolve technical issues spanning hardware, software, and network layers.Provide second-tier support for escalated system-related issues.Develop documentation for troubleshooting processes and provide technical support to junior staff.Security & ComplianceImplement security measures to safeguard systems and data.Ensure IT systems adhere to company policies and compliance regulations.Identify vulnerabilities through regular audits and recommend mitigation strategies.Collaboration & LeadershipWork closely with IT teams, including developers, network engineers, and IT support.Act as a technical resource for less experienced engineers, offering mentorship and guidance.Coordinate with vendors and partners for system-related projects.Documentation & ReportingMaintain accurate documentation of system configurations, processes, and troubleshooting guides.Prepare reports on system performance, security incidents, and project status.Functional / Technical Competencies:IT infrastructure, System software, Security operations, Capacity management, Problem management, Change controlCore Competencies:Teamwork & Collaboration, Accountability, Customer Focus, Communication, Innovation, QualityJob Specifications:Education – Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Relevant certifications (e.g., Microsoft Certified: Azure Administrator, VMware Certified Associate, etc.) are preferred.Related Work Experience -3+ years of experience in systems engineering or a related role.Demonstrated experience in maintaining and supporting IT systems and networks.Exposure to cloud platforms (e.g., Aws, Azure), virtualization technologies (e.g., VMware, Hyper-V), and storage systems.Experience managing macOS environments and integrating them into corporate IT systems.Experience in configuring and managing Mac-based software and hardware.KnowledgeProficient in operating systems (Windows, Linux) and system automation tools.Basic scripting knowledge (e.g., PowerShell, Bash, Python).Familiarity with network protocols, firewalls, and load balancers.Familiarity with Mac-specific tools such as JAMF, Munki, Apple Remote Desktop, and MDM solutions.Understanding of Apple’s security and management protocols, such as FileVault, Gatekeeper, and SIP (System Integrity Protection).SkillsStrong analytical and troubleshooting skills.Effective communication skills, both written and verbal.Entry Level / Junior, Apprentice IT and Software Information Technology / IT 1 opening Bachelor's degree graduateYondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!Join us and grow your career in the IT industry!
