Job Title: Collections Associate (AU) Work Setup & Schedule: 6:30am - 3:30 Monday to Friday Office Based for at least 6 Mos during probationary period, subject to change upon permanency. Job Overview: As a Collections Officer, you will be responsible for end-to-end receivables management, delivering excellent customer service, and supporting business opportunities. You will play a key role in a business innovation company that provides integrated solutions in print, IT, and automation. What you'll be doing: Act as the central focal point for the Customer in all account and administrative and credit matters Work with the Customer and other resources to understand the Customers key business processes and independencies. Work with Customer to provide Customer requirements and best solutions, e.g. Contracts and consolidations Work with other teams within Client Services to meet Customer requirements and provide advice to Sales on contract solutions. Make outbound Customer collection calls / activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets. Efficient Email management both inbound & outbound. Perform customer account reconciliation and coordinate output with Customers. Maintain records for all customer interactions. Perform Account maintenance activities such as reconciling unmatched items, preparing refunds, and updating customer records. What will make you a great fit: Previous experience as a banking administrator will be desirable. Intermediate Excel and exposure to ERP systems Prior experience working in a high-volume environment. High attention to detail & accuracy. Accustomed to working toward deadlines. Customer focused with good verbal and written communications skills. Demonstrated ability to meet with Customer & stakeholders. Dealing with Liquidators, administrators & lawyers. Effective collaboration with all staff and other relevant stakeholders to embed safe/secure work methods in their use of resources. Effective financial management for Team including compliance with policies for Budgeting, Financial Management and Procurement Why Join D&V Philippines - Competitive Market - Rate Salaries - Nontaxable allowances - Complete Work Equipment Provided - HMO on Day 1 - HMO coverage of dependents - Tenure Recognition Program - Performance Bonus - Specialized training opportunities - CPD training assistance program - Overseas Travel opportunities - Work Life Balance - Year-Round People Activities - Other Employee Perks Show more Show less