Job Description We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. Responsibilities Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Identifying and assessing customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. May utilize a customer relationship application or database to record activities and research product/client information. Works independently within established procedures associated with the specific job function. Qualifications Bachelor's Degree (Four-year college course). 0 - 1 year work experience. Excellent Verbal and Written Communication Skills. Ability to remain professional and courteous with customer at all times. Must be available to work at night, holidays and weekends. Maintains high degree of professionalism and confidentiality. Ability to multi-task, prioritize and manage time effectively. Interpersonal skills - Able to work independently and as a team member. Keen attention to details. Customer Service Foundation Program Certification.
