Hotel Front Desk Agent

• Check the guests in and out.
• Attend to guest needs, concerns, or complaints.
• Create and update Guest List.
• Update guest details in Xenia.
• Ensure that guests fill up the guest comment form upon check-out.
• Assist tour guides and drivers for the tours and transfers booked for the day.
• Collect payment from guest for the charges incurred.

• Upsell travel and tours to guests.
• Create tour vouchers and have the guests sign the latter.
• Ensure that the guests leave on time for the tour and that the tour guide is also on time.

• Upsell transportation.
• Prepare transportation schedule for the next day.
• Assist drivers for their needs like diesel PO, and guest signage/placard.
• Inform drivers for any flight changes of the guests.

• Balance all the sales of the resort including restaurant and rooms.
• Conduct night rounds and create night report to be submitted to the FO Supervisor.
• Create summary report of the days transactions such as tours, transfers, nationality, and breakdown of rooms.
• Send cancellation report of the card verification to BDO.
• Prepare all the necessary paperwork for the next days operations.
• Update nationality and guest email report.
• Conduct a final check of the day like Guest List, system for updates, cash and card sales.

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