Community Manager

wedded.wonderland

Davao City
Permanent
Full-time

19 days ago

ABOUT WEDDED WONDERLANDWedded Wonderland is the global luxury destination wedding and celebrations platform — connecting couples, suppliers, and venues across more than 50 countries. With 1M+ Instagram followers across six pages and a co-founder whose organic content consistently reaches 40,000+ views per post, we are building a daily content machine that drives three commercial outcomes simultaneously: couple concierge inquiries, supplier network memberships, and investor credibility.THE ROLEWe serve couples planning Lebanese weddings in London, Afghan weddings in Dallas, South Asian weddings in Dubai, and destination celebrations across five continents. The Community Manager is the warm, expert human voice behind our brand across six Instagram pages and our Circle B2B network. You will use AI tools — primarily Claude — to match the response quality and volume required across a 1M+ follower community without losing the personal, luxury feel that defines our brand. AI helps you scale the warmth, not replace it.WHAT YOU WILL DO

Own daily community management across all six Instagram pages — responding to all comments and DMs within 2 hours

Use Claude to draft initial community responses — review, personalise, and humanise before sending

Identify and escalate high-intent DMs to the concierge team — you are the human intelligence layer above the AI intake bot

Manage and grow the Circle B2B community — weekly posts, member welcomes, supplier introductions

Use Claude to generate weekly Circle community content, engagement prompts, and member spotlight posts

Monitor comment sentiment and flag brand or reputation issues immediately

Build and maintain a brand voice response library in Notion for common scenarios — AI-assisted but human-approved

Plan monthly engagement initiatives using AI-generated content ideas — Q&As, polls, ask-the-concierge sessions

Produce weekly community health reports — use analytics tools and Claude to interpret trends and surface insights

RequirementsWHAT WE ARE LOOKING FOR

3+ years in community management or social media engagement for a lifestyle, luxury, or travel brand

Native or near-native English writing ability — warm, articulate, and brand-appropriate without exception

Genuine cultural fluency in at least one of: Arabic and Middle Eastern, Spanish and Latin American, or South/Southeast Asian culture

Deep understanding of Instagram engagement mechanics — you know timely genuine replies drive algorithmic reach

Experience managing a private professional community (Circle, Slack, Mighty Networks, or equivalent)

Comfortable using Claude or similar AI tools to draft and accelerate written responses at volume

BONUS IF YOU HAVE

Written or spoken proficiency in Arabic, Spanish, French, or Portuguese

Experience working alongside DM automation tools such as ManyChat

Background in luxury hospitality, destination travel, or weddings

Experience with influencer relationships or UGC coordination

THE KIND OF PERSON WHO SUCCEEDS HEREYou are genuinely warm, culturally fluent, and smart about how you use AI to extend your capacity without diluting your quality. You know that a Claude-drafted response is the starting point, not the finish line — you bring the human touch that makes a luxury brand feel personal at scale. You understand that a comment replied to in 10 minutes converts better than one replied to in 10 hours, and you build your workflow around that.

wedded.wonderland

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