Inbound - Customer Service Rep - Car Dealership

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  • Philippines
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
We’re looking for a full-time Service Call Center Representative to support a high-volume car dealership by making outbound calls, sending texts, and following up with customers about their vehicle service needs. This is a remote position that follows a US Eastern Time schedule.This role is fast-paced, repetitive, and requires high-volume outbound calling (175+ calls per day)—so be ready to stay focused, follow scripts, and grind through a structured call list daily. If you’re looking for excitement, this isn’t it—but if you’re hardworking, reliable, and comfortable with a repetitive, structured workflow, this job could be a great fit.Key Responsibilities:
  • Make 175+ outbound calls per day to customers regarding upcoming or overdue vehicle service.
  • Leave voicemails and send follow-up texts and emails to ensure customer engagement.
  • Use dealership software to schedule service appointments when customers respond.
  • Follow structured daily call campaigns, including service reminders, state inspections, and promotional offers.
  • Accurately track and log all customer interactions in internal systems.
  • Maintain professional and clear communication throughout all interactions.
What You Need to Succeed:
  • Fluent, clear English with a neutral or US-friendly accent. (Your English must be perfect.)
  • Previous call center experience is highly preferred.
  • Comfortable making repetitive, high-volume outbound calls.
  • Tech-savvy and able to quickly learn new software.
  • Ability to follow scripts and handle basic customer questions after training.
  • Reliable internet connection, headset, and a quiet work environment.
  • Availability to work full-time, Monday–Friday, US Eastern Time hours.
Nice to Have (But Not Required):
  • Experience working with a car dealership or vehicle service-related role.(High chance in landing this role)
  • Familiarity with CRM or power dialer tools like Aircall, Podio, GoTo, etc.
This job requires discipline, consistency, and focusWhy Join Us?
  • Fully remote role with flexible working hours.
  • Competitive compensation and room for professional growth.
How to Apply * Record a 1–2 minute Loom video introducing yourself and explaining your relevant experience
  • Attach your resume and portfolio (if applicable).

Hire Overseas