Contracts Management Coordinator
- Taguig City, Metro Manila
- Permanent
- Full-time
- Service Contract Creation
- Service Contract Status enquiries
- Service Contract/Consumable invoice enquiries
- Service Contract terminations
- Service Contract Renewals/Extensions
- Service Contract Updates
- Service Contract Novations
- Bill & Ship to Creation/Updates
- Consumable Returns
- BP Contract Exceptions Report
- Contract Exceptions Report
- Overbilling Hold Management
- Manual Credit and Debits
- Bulk Meter Reads Upload
- WMR Contact Creation and Update
- New Account Creation
- Identify customer's issue and provide available support options.
- Adhere to and demonstrate Quality Monitoring (QA) guidelines.
- Demonstrate a high level of professionalism and strong customer service orientation.
- Update Call / Email Management database with details on each customer call in accordance with client procedures.
- Outline any charges and or guidelines to customers in accordance with client procedures.
- Regularly stay updated with the latest product knowledge and technical skills using available resources.
- When required, to escalate issues outside of service boundaries to Team Leader.
- Take responsibility to ensure customers experience with Canon exceed expectations.
- Create a positive impression on Canon whenever interacting with customers.
- Undertake any Ad Hoc project or assignments assigned by Team Leader.
- Update the record if necessary and verify if information is correct through internal/ external tools.
- Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.