Customer Support Associate
Sleek
- Angeles City, Pampanga
- Permanent
- Full-time
- Be 'the voice and the champion of the customer' within Sleek, ensuring a World Class Service Experience through timely and high-quality interactions
- Lead specific initiatives aimed at improving the experience of customers as instructed by the Customer Support Manager
- A highly knowledgeable point of contact, covering our full product suit for customers and internal stakeholders
- Will meet a series of relevant metrics, KPIs and SLAs set at team and individual level by the Customer Support Manager
- Ability to work in a fast-paced environment, to adhere strictly to SOPs and to manage a high volume of tasks
- To be able to manage any of the various communication channels: emails, calls, and chats
- To support internal teams with clients issues.
- 5+ years' work experience in a similar role
- Background in Customer Support in a fast-paced environment across various geographies having played a significant role in the significant customer experience improvement during her/his tenure.
- Desire to successfully partner with cross-functional teams, confident in dealing with clients and colleagues to deliver the best outcome for customers and Sleek
- An Operational mind-set focused on scale, self-driven, solution-driven, efficiency and performance
- Strong organizational capabilities in terms of tasks management
- Positive attitude and self-motivation
- Strong operational discipline with an analytical and process-oriented mindset and with an attention to details
- Strong listening skills to understand and answer satisfactorily clients' needs
- Proven track record of exceeding goals and KPIs
- Strong verbal and written communications skills
- Has a solid understanding of customer experience
- A passion for entrepreneurship, technology, and the local startup ecosystem
- Preferably with strong Zendesk knowledge (Digital tool) is an advantage