Professional Services Engineer

NICE Systems

Manila City, Metro Manila
Permanent
Full-time

1 month ago

Professional Services EngineerAs a rapidly growing business, we are building a professional services team here in Manila. In this new role, you will become a Contact Engine expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe. Working initially with both the EU and US teams you will provide implementation and support to our new and existing clients, then when Contact Engine expands into APAC, the Manila team will also lead the implementation, quality assurance, support, and delivery for local clients.Key Responsibilities…

Become an expert in ContactEngine solution design consultancy and implementation
Work with global teams to build, test and support customer journeys and conversations from specification using our internal tooling
Learn clients' business processes to define and document requirements for automated transactions of proactive customer journeys
Document End-to-End Application Integration Specifications
Configure, perform E2E testing, debug, and deploy the SaaS platform based on client requirements
Define and implement ContactEngine customer journey optimization strategies by utilizing data analytics in conjunction with a deep understanding of the ContactEngine transactional data model
Write queries in SQL and build reports and dashboards
Write and debug code snippets (in JavaScript)
Design and test APIsDe
Assist with training of new implementation specialists
Provide on-call support to global customers

Knowledge/ExperienceBasic Qualifications:

3+ years experience in an implementation / professional services / consulting role
Graduated with a degree in Computer Science / Business Analytics / Data Analytics / STEM type degree
Knowledge of basic programming languages and data structures
Knowledge of data analysis and SQL
A keen problem solver with a passion for learning
Ability to successfully work in a team-oriented, highly collaborative environment
Amenable to work shifting schedules

Preferred Qualifications:

If you don't have these but are willing to learn, please apply:
Technical expertise in data structure extraction and summarization
Experience with JavaScript, C#, SQL, HTML, CSS, Python
Experience with integration tools
Application knowledge of Excel, Tableau (or similar BI tool)

**Candidate may be profiled to a senior level if qualifications are met after going through the assessment process

NICE Systems

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