Claims and Marketing Officer

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.
• Developing and executing a results-driven, multi-platform communications strategy and plan in line with corporate and brand direction while reflecting local priorities.
• Creating and managing all marketing material and collateral in line with brand direction.
• Implementing online marketing activities including Social Media, SEO/SEM, demand generation, leads generation, etc.
• Tracking effectiveness of various campaigns and course correcting as required.
• Managing communications spend and working with vendors and agencies, to create and/or localise communications and marketing activities and develop supporting assets.
• Leading the planning and implementation of PR and initiatives related to the brand.

• You have at least 3 years experience ideally in Client Services or Marketing Communications within Financial Services industry.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You have working knowledge of claims
• Experience within would be a strong advantage.
• You are highly goal driven and work well in fast paced environments
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a strong mentor and coach who can build high performing teams

• Work alongside good and supportive team players
• Leadership Role
• Family-oriented work culture

AVO|ATR