Operational Account Manager
- Cainta, Rizal
- Permanent
- Full-time
- Acceptance and communication of delivery schedule
- Monitor sales order to ensure data accuracy
- Pending order balances
- Sales forecast
- Relationship Management
- Managing account aligned based on specific customer's SLA
- Contract execution
- Monthly customer business review
- Customer audits
- Customer Management
- Quality claim and escalation
- Co-Lead activities for customers satisfaction - Voice of Customer
- Operation Coordination
- Lead and roll out new commercial projects with internal stakeholders
- Collaborate with other departments in the execution of pnrojects and claims
- Timely coordination with PD on project management for new product developments
- Commercial Execution
- Profitability review
- Identify commercial leakages, develop and execute recovery strategy
- Working Capital
- Reconciliation and settlement of overdue accounts
- Manage inventory (call-off time, wastages)
- Business Development
- Full engagement in customer's identification and qualification process, aiming to drive value propositions to the right targets
- Formulate, communicate and negotiate price offers
- Gather and coordinate customer specific market intelligence and report to business development team
- Identify innovation and product development opportunities
- Develop strong understanding of competitor's capability, activity and strategy
- College graduate, preferably in Marketing, Business Management, Engineering or its equivalent
- Minimum of 3 years sales experience in packaging and/or FMCG industry
- Customer Service and Account management experience
- Good understanding of business processes, including sales, supply chain and customer service
- Customer-focused and results-oriented
- Ability to build collaborative relationships
- Strong time management and organizational skills
- Strong interpersonal skills, with particular ability to work within team environment.
- Self-motivated
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
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