Key Responsibilities: Manage all aspects of underwriting process, retention, and generic inbox to ensure items are processed or direct work to team members based on geographic assignment. Accountable for efficiently and effectively responding to Requests to Quotes from our Advisor community. Responsible to ensure Requests for Quotes are quoted correctly, agreed upon Discretionary Spending Account is applied correctly, and proposal packages are created and sent back to advisors within the published turnaround time. Required Qualifications: 1-2 years of experience as a medical underwriter with knowledge of medical terminology or relevant experience in the healthcare field. A bachelor's degree in a medical or healthcare-related field or an equivalent combination of education, additional certification, and experience. Preferred Qualifications: With strong knowledge and expertise in insurance and/or underwriting. Good written skills and good verbal communication skills. Strong analytical and problem-solving skills to comprehend and act on presented customer concern or problem Strong customer service skills (ability to build rapport, demonstrate empathy, and outline key steps in delivering good customer service) We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Hybrid