Customer Success Data Analyst

Taguig City, Metro Manila
Permanent
Full-time

1 month ago
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First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.We’re looking for a results-driven and analytical Data Analyst to support our Customer Success Team. In this role, you’ll play a critical part in improving the performance and efficiency of our customer operations. You’ll be responsible for extracting actionable insights from data, identifying opportunities for process improvements, and working cross-functionally to implement impactful programs that enhance both internal workflows and the overall customer experience.Responsibilities

Extract and analyze data from our data warehouse to uncover insights that drive and improve key performance metrics for the Customer Success team
Develop and implement operational programs and process improvements to optimize team efficiency and enhance the customer experience
Collaborate cross-functionally with teams such as Product, Tech, and Product Operations to operationalize initiatives and ensure smooth execution
Monitor performance metrics and data trends regularly, providing actionable recommendations based on insights
Identify operational bottlenecks proactively and design scalable, data-driven solutions

Requirements

Bachelor’s degree in Business, Economics, Management, or a related field
Minimum of 2 years of experience in operations, business analysis, customer success, or a similar role
Comfortable working with large datasets and translating data into actionable insights
Familiarity with SQL or other data querying tools
Strong problem-solving and analytical skills
Ability to manage multiple projects and stakeholders in a fast-paced environment
Highly organized and detail-oriented

Benefits

Join a team with a deeply collaborative culture! Learn more here:
Hybrid work set-up: 2 days per week in our BGC office; remote the rest of the time.
Additional perks & benefits including HMO coverage from day one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.

First Circle