Job Description Unfasten Your Global Potential with an International Client! Join our client's dynamic team and play a pivotal role in shaping the future of software solutions on a global scale. With our client, you'll have the opportunity to make a profound impact that transcends geographical borders. We provide a collaborative and forward-thinking environment where your skills and ideas will flourish, and your achievements will be celebrated on the international stage. As a Customer Success Manager , you will play a vital role in enhancing customer satisfaction by gaining insights into how customers utilize the platform and identifying any areas for improvement. Your responsibilities will involve driving platform usage by proactively engaging with end users, assisting them in utilizing the platform regularly. Come join us and be part of Australia's foremost software provider! Employment type: Full-time Shift: Day Shift Work setup: Temporary WFH Perks: Potential Visit to AU, Global exposure What do you need to succeed 2-4 years of experience in customer success, sales, account management, or customer service capacity Strong verbal and written English communication skills Present Resonate's core message, capabilities, and product demo Proven track record of building strong client and internal stakeholder relationships within an organization Creative and innovative in problem-solving and providing solutions Working knowledge of the Customer Experience industry Experience in a Software Product company Knowledge of project management and SDLC lifecycles Why choose us Increase customer satisfaction by understanding how customers use the platform and uncovering any gaps Drive usage by reaching out to end users to help them utilize the platform regularly Ensure engagement with the right stakeholders in an account and that they receive relevant communications from us Work with our marketing and implementation teams to ensure the most relevant information is conveyed Be cognizant of customer business challenges and goals, and understand how the platform fits into this Upsell/Cross-sell to grow customer revenue Manage existing customer renewals Why choose us Above-market salary Day shift schedule Day 1 HMO coverage Temporary WFH set-up International travel opportunity: Potential Visit to AU Access to top-of-the-line facilities and technologies 20 Leave credits per year consumed at your discretion with up to 5 days commutable to cash. Exposure to world-class, high-level management from foreign direct superiors Employee engagement activities Unlimited Gym Access (Makati and Ortigas offices) Whom you'll work with: Our client stands as Australia's leading Voice of the Customer (VoC), Voice of the Employee (VoE), and NPS Management software provider. Their platform employs a structured methodology to systematically elevate customer experiences. Our client's expertise spans various markets and domains, delivering impactful feedback and experience management programs. With successes in B2B, retail, education, finance, and Local Government Authorities, their cross-domain proficiency ensures holistic experience insights, driving transformation. Who are we Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. #EmaptaExperience
