Customer Support Specialist (Locator Support) | Remote - PH

Smart Apartment Data

Metro Manila
Permanent
Full-time

14 hours ago
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Salary: Php 30,000 – Php 35,000 per monthRole: (Remote / Full-Time)Locations: Metro Manila, Central Visayas, Davao RegionSchedule: US Central TimeWe are hiring a Customer Support Specialist to assist our locator clients using our software platform.This role provides multi-channel customer support through calls, email, and chat. You will guide clients on how to use the platform, answer questions, and help resolve issues.Because you will be supporting English-speaking clients, excellent spoken and written English is required.Responsibilities

Provide customer support through calls, email, and chat
Assist locator clients in navigating our platform
Explain features and guide users step-by-step
Troubleshoot common issues and provide solutions
Escalate complex cases when necessary
Maintain clear, professional communication with clients

Requirements

At least 2 years of BPO or customer support experience
Experience handling voice and non-voice support
Excellent English communication skills (spoken and written)
Comfortable learning and using software applications
Reliable internet connection and home workspace
Available to work US Central Time hours

Please apply only if the salary range of PHP 35,000 – 40,000 aligns with your expectations.Benefits

100% remote / home-based work
Monthly salary: PHP 35,000 – 40,000
Collaborative and supportive team

Smart Apartment Data