IT Support Specialist - Philippines

• Provide technical support and troubleshooting for Linux, Mac, and Windows endpoints.
• Support colleagues around the globe.
• Assist users in resolving hardware and software issues.
• Manage user accounts and permissions in Office 365 and Azure AD, including any technical onboarding/offboarding for new/former employees.
• Manage endpoint device inventory and configuration, including deployment, shipping, and receiving as necessary.
• Administer and support collaboration tools such as Microsoft Teams, Slack, Zoom, and Atlassian products (Jira, JSM, and Confluence).
• Administer and support IaaS, PaaS, SaaS in AWS and Microsoft Azure
• Administer and support system configuration, compliance, and updates through tools such as Microsoft Intune, Salt Stack, and Automox
• Collaborate with other IT team members to resolve complex technical issues.
• Document support activities, known issues, and resolutions in the knowledge base.
• Conduct user training and create user guides as needed.
• Ensure compliance with IT & Security policies and procedures.
• Stay up to date with emerging technologies and industry trends.
• Other, as needed.

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Proven experience in providing IT support in a professional environment.
• Strong knowledge of Mac and Windows operating systems.
• Proficiency in managing Intune, Office 365 and Azure AD, including user administration and security settings.
• Proficiency in managing AWS
• Familiarity with IT service management concepts and best practices.
• Prior experience in a similar role or relevant certifications (e.g., CompTIA+, Microsoft Certified: Modern Desktop Administrator Associate) would be advantageous.
• Excellent problem-solving and troubleshooting skills.
• Strong interpersonal and communication abilities.
• Ability to work independently and in a team environment.
• Fluency in English (both written and spoken).

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