Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Pr. Process Specialist, StrategySummary:To manage/support strategic initiatives of the organization. This role is responsible for the administration of the different strategy management processes including but not limited to gathering information, shaping objectives, and delivery of initiatives. This role will also support the organization as we continuously evolve the team’s management system.General Responsibilities:Strategy management process supportGather and analyzes trends and insights to help shape strategies and assist in development of objectives and key resultsSupport the development and facilitation of strategic planning frameworkDevelop materials and reports needed for different management systemsAid in integrating and carrying out of strategies by working with different stakeholdersDeliver initiatives by applying appropriate planning, coordination and partnership across different teamsCommunicate progress, updates and topics of interest to the team, stakeholders and leadership teamOrganizational CollaborationCollaborate with cross functional teams and drives integrated outputManages multiple groups in project/initiative set-up and execution to ensure proper structure and governance is in placeMaintain relationships with other strategy teams and supports the Chief of Staff OfficeInformation management and process improvementInformation management and analysis by leveraging trends from various reliable channels/sources and dynamics to provide key insights, data points, and changesGuides the development and periodic review of the standards and reference materials of the team and processes we are responsible forStay current of best practices and opportunities for improvementHelp manage documentation and audit processMay be assigned / rotated across related sub-functions including but not limited to sub-functions within Process managementAll other job-related duties that may be assigned from time to timeBasic Qualifications:Educational Background: College graduate or equivalent work experienceProfessional Experience: 3 years of relevant working experience in a call center environmentSkills Required:People management skills, including team formation, collaboration, and influencingResults orientation with a bias for action, versatility, and adaptabilityStrong quantitative, analytic and project management skillsEffectively communicates key messages for projectsWith solid background in systematically manage and assessing as well as reporting risks/issues associated with each project/initiativeThrives in an environment with changing prioritiesProficient in Microsoft Office (MS Word, Excel and PowerPoint)Preferred Qualifications:Project Manager Professional (PMP) Certification is an advantageNo agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email toCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
