Sales Support Associate

• We actively promote equal opportunity and fair treatment for all our employees, irrespective of their position, location or nationality, fostering a positive and inclusive workplace culture - grow your career!
• We understand the value you deliver, and we will give you the support to get the job done - be supported to be awesome!
• We find and retain the best - best Service Desk, best technical escalation, best team leads and managers, best team!
• We encourage transparency as one of the foundations of our culture, creating a healthier, more productive work environment while actively discouraging toxicity - be heard, feel safe to speak up!

• Completes Service Qualifications and seeks out the best solution available to the client
• Provides advice on the preferred solution when a request is made, and works with Technical Account Managers to implement or adapt recommendations
• Ensures clear communication paths to simplify always
• Supports the Technical Account Managers (but sometimes the client as well) in any way they need
• Completes market research & client research (understand what has been sold to the client, preferred vendor)
• Seeks out the best price available within the market
• Prepares quotations in MS Excel/ConnectWise Sell
• Maintains tickets in ConnectWise Manage

• Determines the most appropriate vendor for different orders considering various factors such as current stock levels, lead times and ordering history
• Requests further information from vendors to understand lead times and advises on this to internal and external stakeholders
• Performs price negotiations with vendors based on order size, knowledge of the industry and previous pricing
• Has conversations around stock outages, price increases and new products with internal and external stakeholders
• Places orders and receives stock
• Ensures that all quoting, ordering and invoicing has been completed accurately
• Manages the Backorder Report

• Manages the provisioning process for communication services including:

• Ordering new links and services
• Monitoring progress on all orders to ensure they are completed on time or delays are highlighted to the Project Managers
• Assists with resolving issues that could services to be delays
• Updating the Agreements team to ensure new services are invoiced correctly
• Maintains tickets and projects in ConnectWise Manage

• Regularly checks the market to ensure First Focus are using the best vendors, being provided with competitive prices and the best technologies based on current and future needs
• Understands available products and what margins apply to different products is up to date with new products as they are released by vendors
• Builds commercial awareness by researching competitors, vendor offerings and key differences between vendors

• Experience working in BPO particularly as Technical Support or any roles with technical environment for at least 2years
• Quick learner with strong problem-solving skills, who can easily adapt to new training and environments
• Accuracy and high level of attention to detail
• Experience as a Procurement Specialist/Sales Support/Sales Administrator/ any similar positions is desirable but not required
• Strong administration and coordination skills
• Ability to multi-task and adapt to changes quickly
• Outstanding communication skills and a keen attitude to learn and never stop growing
• Experience with ConnectWise/ticketing system is highly desirable but not required
• Can work with minimal supervision
• Worked in an MSP type of environment is desirable but not required
• Must be willing to work in our office in Ortigas or Alabang

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

• Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.
• This role is open to anyone living within the Philippines (city or provinces)

• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 10 paid study days each year and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• Dayshift, weekends off* plus25 days paid days leave annually
• Employee Referral Program (Php 20,000)
• Employee MVP Award (Php 10,000)
• Social events, End of Financial Year and Christmas
• Employee Profit Sharing*
• Loyalty bonus for long-term employees*

First Focus