Technical Client Success Manager

Makati City, Metro Manila
Permanent
Full-time

2 months ago
Apply easily

Job title: Technical Client Success ManagerEmployment Type: Full Time - Remote with Philippine Employment Benefits: Health Care, Social Security Contribution, Paid Leave, 13-Month, etc.Job DescriptionHow you'll make an impact:As our Technical Client Success Manager, you'll play a pivotal role in ensuring client satisfaction and project success. You'll act as the bridge between our clients often fast-growing startups and our internal team of developers who build AI-powered automations.You are not expected to have prior AI experience. What were looking for is someone with a strong foundation in client success, project coordination, or account management especially in a technical or software-driven environment.What makes this opportunity exciting is that you'll receive direct training and exposure to cutting-edge AI tools, terminology, and workflows. You'll learn how AI agents, no-code automations, and systems like ChatGPT, Zapier, and Make.com come together to solve real-world business problems. This is a high-growth, high-learning role with huge upskilling potential for anyone interested in the future of tech.Core Responsibilities:Client Onboarding & Discovery

Lead client onboarding and capture key goals and pain points.
Turn client input into scoped-out project briefs for internal teams.
You'll receive training on AI concepts and tools so you can confidently translate needs into solutions.

Project Coordination & Delivery

Act as the main point of contact for assigned clients.
Write clear task briefs and track deliverables.
Keep timelines, communications, and expectations in sync between clients and internal teams.

Light QA & Technical Understanding

Review developer output to ensure it aligns with client expectations.
While you wont build anything yourself, youll be exposed to workflows using tools like ChatGPT, Zapier, Make.com, and APIs.
Training and support will be provided to help you grow comfortable with AI systems and terminology.

Client Relationship Management

Build trust and rapport with clients.
Identify additional ways to support them through automation and systemization.
Participate in upsell, renewal, and feedback loops alongside the founder.

Required Experience

2+ years in Client Success, Account Management, or Project Coordination
Background working with a technical product or service (e.g. software, SaaS, agency, CRM, martech, or similar)
Strong written/verbal communication in English
Detail-oriented, organized, and able to juggle multiple clients or projects

Nice to Have (Not Required)

Familiarity with platforms like Zapier, Make.com, Airtable, or Slack
Past exposure to AI, automation, or no-code tools
Experience working with startups, agencies, or fast-paced teams

Schedule & Location SetupLocation: Fully RemoteSchedule: 3pm-12am Manila ScheduleWork Days: Monday to Friday*Overtime + Weekend Work occasionally needed.Supervisory Contract: Not subject to Holiday Premium, Night Shift Differential, OverTimeBenefits:
- Philippine Employment, Work from Home, SSS, PhilHealth, Pag-IBIG, Private Health Insurance, 13th Month Pay, Annual Pay Raise, Above-Market Pay, 15 Days of Leave Credits (6 Sick, 6 Vacation, 2 Emergency, 1 Birthday), Paid Birthday Leave, Stable Employment, Skills Development OpportunitiesPermitted Holidays Leave:
- Jan 01, New Years- May 01, Labor Day- Dec 24, Christmas Eve- Dec 25, Christmas Day- Dec 31, New Years Eve

AMZ AllStars