NAS TLM TSG Tech Application Analyst I

ADP

Manila City, Metro Manila Makati City, Metro Manila
Permanent
Full-time

1 month ago

The NAS Workforce Management Technical Application Analyst works closely with various groups such as Implementation, Client Services, Project Services, the client and management groups to troubleshoot and resolve escalated issues related to different Time product offerings (either Enterprise eTIME, Vantage Time, WFN Enhanced Time, WFN Essential Time, TimeSaver, Workforce Manager). As a member of the Swarm Team, you can utilize your application knowledge to actively engage one on one with Associates in need of assistance with client reported issues or problems with functionality. You will typically be the first escalation point for any application issue. While working directly with others to help resolve their issues, you are also providing them a way to expand their knowledge. You will work closely with other teams and vendors, to communicate timelines and target dates on deliverables. The ideal candidate is one that enjoys helping others and has the communication skills to get it done. Knowing that working hand in hand with others to resolve an issue as quickly as possible, can turn around any client. The following competencies are expected: Functional Knowledge: • In-Depth understanding of how the Time products work - possesses a deep technical and/or functional understanding of the WFM applications and their environments, as well as a basic understanding of other integrated systems. Business Expertise: • Must be able to identify when collaboration with other business units, functional areas and vendors is required. • Must be knowledgeable of other areas of scope and engagement processes to bring teams together. Innovative: • You make every effort to provide a quick turnaround or workaround to our ADP Partners, in order help our clients and their overall satisfaction. Problem Solving: • Must be able to perform thorough research as well as ask the right questions in order to successfully resolve or escalate an ADP/client application issues. Interpersonal Skills:

Candidate must possess at least High School Diploma, Vocational Diploma/Short Court Coursed Certificate, Bachelor's Degree, any field. • Minimum of two years KPO/Shared Services experience in an application support role, as a business analyst, consultant or practitioner in a relevant industry, or with enterprise level software implementations. • Above average verbal and written communications skills, analytical and problem solving skills. • Advanced knowledge and experience in using MS Office applications. • Basic knowledge of math, ability to work with numbers. • Able to communicate technical concepts and issues to a non-technical audience. • Able to effectively multi-task and work under pressure of time constraints. • Flexibility in shifting schedules based on business requirements

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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