Technology Services Manager
- Manila City, Metro Manila
- Permanent
- Full-time
- Manage day-to-day client services for multiple accounts and undertake technology implementation projects for new and existing clients
- Technical scoping and project management support for end-to-end system(s) implementation and launch
- Point of contact and escalation for the client on system/technical issues while liaising with support and product teams
- Managing system maintenance with suppliers and Hogarth governance
- Helping production teams with their configuration requirements
- Helping clients plan and understand the best ways to utilize our systems based on their business needs and delivering ongoing value for the clients.
- Passion for technology and for being a part of a fast-growing Saas environment
- 4+ years of experience in Technical Customer Service, Account Management, Business Development, or another clientfacing role
- Impressive communication abilities
- Comfortable working autonomously
- Strong leadership skills, highly organized, detail orientated with a collaborative approach
- Driven, self-motivated, enthusiastic and with a "can do" attitude and a bias for action
- Experience working with cross-functional global teams (e.g. Sales, Product, Marketing, Services) across internal teams, 3rd party suppliers and clients
- Experience working with complex, multi-divisional, multi-geographical global clients
- Able to create system presentation materials, present these and demo 'live' systems to support new business pitches
- Ability to lead full cycle technical scoping, implementation and launch of systems
- Experience developing and understand user personas, both internal and external, to drive adoption
- Empathetic, positive attitude with a desire to help our clients reach their goals
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Moving the systems into the heart of the client's company and workflow, and creating traction with the services
- Ability to lead full cycle technical scoping, implementation and launch of systems
- Experience developing and understand user personas, both internal and external, to drive adoption
- Empathetic, positive attitude with a desire to help our clients reach their goals
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Moving the systems into the heart of the client's company and workflow, and creating traction with the services
No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.Honesty
We are real and authentic - with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It's not always easy but it's always worth it.Heart & Soul
We bring heart to everything we make. Passion, pride and relentless drive push us beyond “good enough” --because we care deeply about our craft, and we're always chasing better. We love what we do, and it shows.Happy Family
Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.Hungry
Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.Inclusion and ImpactWPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.Please contact if you need the job advert or form in another format.DataWe rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.