Quality Assurance Associate - Player Engagement
Keywords Studios
- Pasig City, Metro Manila
- Permanent
- Full-time
- Identify achievements or issues on them based on defined expectations and procedures established for the project
- Coach agents to incorporate feedback and increase the quality of their contact with customers
- Evaluate tickets samples
- Provide helpful feedback to agents to help them understand their achievement and/or areas of improvement
- Assist with linguistic checks on the audited tickets, which also includes corrections and explanations on the errors
- Participate in building high quality standards for customer service
- Hands-on experience in Quality Assurance
- Relevant background in Customer Support roles
- Demonstrated ability to deliver professional feedback would be a plus
- Proficiency in Excel with excellent analytical abilities
- Advanced English Skills – both written and spoken (C1-C2 level)
- Ability to work in autonomously as well as collaboratively within a team setting
- Excellent communication skills, maintaining objectivity and impartiality
- Assertiveness and can-do attitude
- Attention to detail and effective task prioritization skills
- HMO and Life Insurance
- Annual Wellness Subsidy
- Paid Time Offs
- Non-taxable Allowances