Analyst, Order & Invoice Management (Urdu speaker)

Philip Morris International View all jobs

Makati City, Metro Manila
Permanent
Full-time

1 month ago

At PMI, we are transforming how we support our customers, markets, and internal partners through smarter, more efficient service delivery. As part of this transformation, the O2C team plays a vital role in ensuring seamless order management, accurate invoicing, and a frictionless end‑to‑end customer experience.We are looking for a Global Order & Invoice Management Specialist who will help drive operational excellence, strengthen process integrity, and enable smooth daily operations across markets.Your impact

Perform day‑to‑day O2C Order and Invoice Management activities, including reviewing and validating sales orders
Process orders, including manual transactions, and monitor product or service availability and logistics
Track, update, and manage orders throughout the lifecycle, including modifications and cancellations
Define stock levels based on demand patterns and market timelines
Create and release invoices, resolve billing issues, and handle manual credit/debit notes
Monitor daily invoicing activities and manage transactional dashboards
Process manual and sundry invoices as needed
Troubleshoot issues and provide immediate workarounds to prevent process delays
Ensure compliance with company controls, policies, and audit requirements
Prepare documentation for Corporate or Independent Audit and tax‑related requests
Conduct knowledge transfers, prepare handbooks, and align with affiliates during service migration
Participate as a key user in system improvements or replacements, including UAT and project contribution

Who we’re looking for

University degree or post‑graduate degree in a relevant field
Strong communication skills and experience engaging with customers
Solid background in O2C within a B2B environment
Ability to challenge the status quo and propose better ways of working
Strong system proficiency and comfort navigating multiple platforms
Effective communication and collaboration skills

Note that we need a proficient speaker in Urdu and English due to the markets the role will be supporting.Success profile

Strong communication and presentation capability
Excellent interpersonal skills and stakeholder partnership
Analytical mindset with strong attention to detail
Team‑oriented with a clear focus on delivering results
Robust supply chain experience
Basic understanding of SAP
Proficiency in MS Office applications
Ability to navigate and interpret Power BI reports

Work with us at PMI and be part of a team that constantly looks for ways to simplify, innovate, and elevate the customer and employee experience. If you want to shape processes that support markets around the world, this role is a great opportunity to do exactly that.Work Schedule and Location

Hybrid work arrangement based in Rockwell, Makati City

What we offerAt PMI, you’ll work in an inclusive, dynamic environment where your expertise creates meaningful impact. Help strengthen financial integrity, improve business continuity, and empower teams through smarter processes and insights.Additionally, our competitive Compensation & Benefits package includes:

Guaranteed 14th Month Pay: Enjoy an extra month of salary every year.
Comprehensive HMO Coverage: Health insurance for you and your qualified dependents.
Annual Medical Reimbursement: Receive up to PhP 10,000 for medical expenses.
Retirement Plan: Secure your future with our robust retirement plan.
Leave Conversion: Convert unused leaves into additional cash benefits.

Philip Morris International is certified globally by both the Top Employer Institute and the Equal Salary Foundation.

Philip Morris International

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