Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Application Support - ESC | Microsoft Azure Administration Who we are: Accenture in the Philippines is a pioneer in Accenture's global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture's global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe. Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients' challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age. The work: The position is responsible for supporting the Project application. Involvement in supporting the application requires collaboration with application developers, product architects, operations and technical staff, project managers, account executives, third party vendors and customers. The position requires getting functional, operational, and administrative direction and supervision from team lead but is expected to work with high levels of independence. Candidate is expected to: - Regularly query for new Incidents and review each item appropriately - Research and resolve Incidents according to SLA, team SOP and guidelines - Provide regular status of each assigned INC and escalate as necessary - Timely coordination of progress, resolution, and production impact to all stakeholders - Provide assistance to other team members in area(s) of functional expertise As operational analyst, candidate is expected to: - Support client's products functionally by responding to escalated issues - Actively participate in on-call duties and regular rotation - Follow procedure for assigning, researching, and resolving issues as specified in the SOPs - Appropriately act on key SLA deliverables for each online and batch processing client - Assist in recovery efforts Here's what you'll need: - Graduate of any IT course or any similar degree with relevant IT exposure - 3-4 years IT experience with at least 2 years of relevant technical experience - Willing to coordinate rotating schedules including afternoon shift, on-call for nights, holidays and weekends - Has relevant exposure and experience in Azure Cloud - Has relevant exposure in Operational Networking and Windows Server 2008 technology - Has relevant exposure in IBM websphere and IIS technology - Strong English speaking and writing skills - Works well under pressure , possess high-energy and strong self confidence - Team player and collaborative - Solid multi-tasking and problem resolution abilities - Airline industry exposure is a plus - Competency working in a client-server environment - Ability to query and research data in a relational database model Delivery Skills: Cost Management - Novice Operational Excellence - Proficient Operations Management - Proficient Project Management - Novice Resource Management - Novice Job Specific Skills: Business Process - IT Alignment - Novice Continuous Improvement - Novice ITIL - Proficient Service Analytics & Reporting - Proficient Service Level Agreement Management - Novice Service Management - Proficient What's in it for you . You will be part of Accenture's growing community of technology professionals, continually expanding to provide the best services to our clients. . At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices. . We offer trainings and development programs and courses to help you grow your own tech stack and certifications. What we believe All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you. #LI-PH Minimum 2 year(s) of experience is required About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.