Customer Marketing Manager

GoTyme PH (Philippines)

Quezon City, Metro Manila
Permanent
Full-time

15 hours ago
Apply easily

Join SAVii: Transforming Employee Wellness Across Emerging MarketsAbout SAViiSAVii is the leading financial wellness platform in the Philippines, dedicated to revolutionizing the employee benefits landscape. Founded in 2017, we provide 360-degree salary-linked wellness services that empower HR leaders to support their teams' financial health.Important Note for Applicants:SAVii was recently acquired by GoTyme Bank, the country’s fastest-growing digital bank. While this position is hosted on the GoTyme Bank career page, you are applying specifically for a role within the SAVii organization. This partnership allows us to leverage GoTyme’s banking infrastructure to further our mission of financial inclusion.Our CultureAt SAVii, we operate under a remote-first philosophy, prioritizing results and employee well-being. We foster a culture of collaboration, respect, and continuous professional growth. Our environment is fast-paced and execution-oriented, designed for individuals who are comfortable challenging the status quo and taking ownership of their contributions.Your Impact: Key ResponsibilitiesThe Customer Marketing Manager drives engagement and satisfaction across the post-sale journey, focusing on these key segments: Partner Maintenance (Sustain Organic) and Champions Relationship as partner-facing Marketing liaison for company-aligned engagements.In a B2B2C environment, this role ensures that existing partners remain engaged through timely, relevant, and easy-to-use communications.With a focus on client enablement, internal champion support, and consistent customer engagement, the role plays a key part in sustaining long-term value and brand visibility across partner companies. It works cross-functionally with Client Success, Sales, Brand & Communication, Content, and Creative teams to deliver thoughtful and scalable marketing that strengthens SAVii’s relationships and supports business retention.Marketing liaison and Partner-facing Engagement Lead

Acts as coordination point for partner-aligned engagement and marketing activities
Centralizes partner-facing campaign support and works to streamline engagement across partners
Operates as a shared service function for other marketers—supporting scale, consistency, and speed
Manage feedback loops to ensure SAVii stays relevant and impactful to HR and partner companies

Ongoing Partner Engagement (Sustained Organic)

Plan, schedule and create seasonal or thematic campaigns to keep the service top-of-mind for both partners and employees (e.g. Benefits Week, content refresh via digital or print)
or support HR-led
Build and update reusable engagement assets (posters, email templates, intranet banners, FAQ kits)
Provide ad-hoc marketing support to both HR and CST driven initiatives

Stakeholder Collaboration & Partner Enablement

As a shared service center, work with different internal teams to provide client & engagement support.
Act as the marketing liaison for Client Success — ensure they’re equipped with timely, brand-aligned assets

New material requests from HR, both standard and non-standard
Communication needs due to new features, product, employee escalations or partner concerns

Employee escalation on Interest Rates
Launch of new 2-month SA
Partner with Communications to align messaging and brand consistency, while working with Content and Creative teams to produce high-quality, engaging materials.

FAQs, product updates
Contribute to client lifecycle planning and insights through marketing activity tracking and feedback

Work with Communications team on QBRs or Newsletters
Work with CST on sponsorship requests and HR-initiated activities

Qualifications: Skills & Experience

4–6 years of experience working in a B2B or B2B2C environment, where client relationships are core

Experience supporting partner e.g. HR and employee engagement team
Experience in developing internal communication for partners
Experience in a retention-focused marketing environment
A strategic mindset with a hands-on approach – shifting between high-level planning & campaign execution
Proven ability on executing campaigns that drive adoption, engagement, satisfaction, and long-term value
Strong written communication skills and the ability to simplify value messaging for non-technical audiences
Deep empathy for both partner stakeholders (client) and employees (end-users), with an ability to tailor content to various internal audiences (e.g. client leadership, partner HR, partner employees)
Experience working cross-functionally with various different teams or departments
Organizational skills to manage multiple campaigns, content updates, and requests simultaneously

Why Join SAVii?Joining SAVii means contributing to a platform that directly improves the lives of thousands of employees. We offer a competitive benefits package, flexible work arrangements, and a professional environment that encourages diversity and innovation.Commitment to Diversity & InclusionSAVii is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and believe that a diverse range of perspectives is essential to our success as a fintech leader.Application ProcessIf you are a driven professional looking to make a meaningful impact in the financial wellness space, we invite you to apply.

GoTyme PH (Philippines)