Customer Account Manager

Philippines
Permanent
Full-time

4 hours ago

JOB OVERVIEWHi & Hopefully we get a chance to meet you! Let us first share who we are and what we do!Rebirth Capital Solutions helps business owners find opportunities for credit and funding as well as how to navigate through the financial space in the most effective way. Our company's goal is to provide funding opportunities for entrepreneurs to assist them with continuing to build a successful business for themselves and in turn helping their team.
Check out our website at: Being a team member means you are part of a greater movement to help others achieve success by improving their personal and business credit and therefore opening more opportunities for themselves and their team members.What we Offer:
Hands on training
Great Pay!
Opportunities to elevate skills you are interested in nurturing
Paid US Holidays
Gratitude days
Support in all areasHere is who would be a great fit for our team!We are seeking a highly skilled and motivated Customer Experience & Process Improvement Manager to join our dynamic team. This role is critical in enhancing our customers' experiences and optimizing our internal operations. The ideal candidate will have a keen understanding of customer journey management, and a strong ability to streamline and improve Standard Operating Procedures (SOPs). This position requires a blend of strategic thinking, operational efficiency, and a passion for delivering exceptional customer experiences. US Credit Knowledge helpful but not required!

So, what will you be doing?

Customer Account Management:-Serve as the primary liaison for assigned client accounts, ensuring a high level of satisfaction and retention.-Onboard new customers, guiding them through setup and ensuring smooth adoption of our services.-Monitor client progress, anticipate challenges, and proactively resolve issues.-Track account performance, provide updates, and identify upsell/cross-sell opportunities.-Document client feedback to inform service improvements and process updates.Process Creation & Optimization:-Collaborate with leadership to design, document, and implement internal Standard Operating Procedures (SOPs).-Identify bottlenecks or inefficiencies in client servicing and recommend solutions.-Create templates, workflows, and checklists that standardize best practices for account management and service delivery.-Support training and onboarding of new staff by providing updated process guides.-Partner with operations to ensure processes scale as the business grows.If this sounds like a perfect fit for you, we are excited to meet you!
Follow the steps below thoroughly in order to be considered for this position.1. Complete these 3 tests:16 PERSONALITIES
www.16personalities.com/personality-types

need the final screenshot with the scales

ENNEAGRAM:
/enneagram/test
(Choose the one with Instinctual Variant. The best way to take this test is to only put the dot all the way right or all the way left when it 100?curately describes you. If it is not, then move the dot in between neutral and the far left/right, of course depending on the level )

Need the screenshot with the results and variations under

DISC TEST
p
Sign up for the full report and download the pdf at the bottom
Send a picture of the bar graph2. Send an email to with the following:1) A screenshot of the results of the tests from Step #1
2) A sentence or two about WHY you would be a good fit for this position
3) Your favorite quote about life
4) ResumeLooking forward to meeting you!

Onlinejobs.ph

Apply Now