Customer Service Agent (Cebu)
Business Class
- Cebu
- Permanent
- Full-time
As a Customer Service Agent, you'll be the first point of contact for our travelers. You will:Assist with post-sales requests: flight changes, cancellations, and refundsHandle special service needs (seat selection, special meals, wheelchair assistance)Advise customers on travel rules, documentation, and restrictionsCommunicate with clients via phone, email, and live chatCoordinate with airlines and suppliers to resolve issuesRespond to feedback and complaints in a calm, solution-oriented mannerWork across multiple systems including Sabre, Amadeus (optional), CRM tools, and emailWhat We're Looking ForMinimum 1 year of experience in the travel industry (airlines, OTA, travel agency, etc.)Fluent in English, both written and spokenProficient in Sabre GDS (mandatory)Knowledge of Amadeus GDS is a plusStrong customer service and communication skillsDetail-oriented and reliable, with the ability to work independentlyComfortable working onsite in a fast-paced environmentWhat We OfferCompetitive high base salaryUncapped commissionsProfessional training and ongoing supportOffice located in CebuA team of motivated, travel-passionate colleaguesIf you're ready to take your travel industry experience to the next level and love helping people, apply now - we'd love to meet you!