Job description: Must have recent and current experience in corporate travel, with a minimum of 2-3 years in a team management role. Requires experience with Cryptic/Native GDS and at least one other GDS system. The role involves leading a team of L2 resources, managing administrative functions, and acting as a subject matter expert for ticketing and complex itineraries. Responsible for ensuring the team meets key performance indicators (KPIs) and service level agreements (SLAs). Must be fluent in written and spoken English, confident leading conference calls, and able to create dashboards and reports in Excel. Strong analytical, conflict management, and leadership skills are essential. Onsite, Shifting schedule Bridgetown, QC Show more Show less