Guest Services Manager
- Malay, Aklan
- Permanent
- Full-time
- Formulates and administers Guest Services policies and procedures.
- Familiarizes self with new procedures and updates staff at all times.
- Prepares and maintains Guest Services manual for the resort.
- Communicates the content of the manual to all staff.
- Supervises the Guest Relation staff in the day to day Reviews all arriving repeat guests and ensure amenities are accorded based on the Repeat Guest Amenity program.
- Conducts daily courtesy calls, inquire about their satisfaction and facilities their over - all staying experience.
- Promotes inter - hotel sales and in - house facilities. Knowledgeable about banquet events, hotel facilities, Food and Beverage outlets and activities, special promotions and other information that guest may require.
- Receives records and handles guest comments, suggestions and complaints for management attention.
- Facilitates sending out amenity requests for guests that were inconvenienced.
- Ensures maximum sale of rooms at the highest possible rate.
- Ensures knowledge of all room types and facilitates to optimize room sales.
- Ensures full knowledge of the computer system and options to render personalized service to guests.
- Monitors Guest Relation staff updates guest history profile accurately so that pertinent information will enable all departments to provide service that will suit guest needs and preferences.
- Organizes VIP cocktails and any special occasion in terms of guest interaction.
- Maintains appropriate standard of conduct, dress hygiene, uniform, appearance and posture according to established guidelines by the hotel.
- Adheres to established policies and procedures of the hotel in all tasks assigned.