Mortgage Servicing Administrator
Manulife
- Quezon City, Metro Manila
- Permanent
- Full-time
- Contact Borrowers/Insurance brokers/Correspondents via email or fax to collect up-to-date insurance policies for the entire mortgage portfolio and address inadequate coverage and lapses of insurance coverage.
- Does follow-ups and escalation of unresponsive borrower to Toronto business unit.
- Conducts thorough review of insurance policies and certificates to ensure validity, accuracy and compliance with the terms of mortgage document.
- Sends noncompliance notices and make sure that revised certificate will be provided which complies to our requirement to avoid lapses or inadequate coverage.
- Escalates to Toronto business unit if there are push backs, waiver request or 5 days before expiry insurance.
- Input and update insurance certificate information to Enterprise/loan management system (new and renewal insurance policy).
- Responsible in generating and reviewing reports generated on a bi-monthly, monthly, and quarterly basis. These reports include Branch/Correspondent loans insurance expiration, Past due follow-up, Borrower name change, Insurance escrow, Watchlist, Carrier rating, Flood activity, No insurance, Noncompliant tracking, Significant insurance events. The generated reports are being used as reference for collection of insurance policies/certificates, review and monitoring overall insurance to avoid lapses.
- Performs peer quality assurance review.
- And on an as needed basis, assist the Toronto business unit on handling mortgage servicing task, inquiries, and projects.
- Could assist in projects that will allow efficiency savings for Mortgage Servicing Team.
- Assist in testing system upgrade
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- Bachelor's degree in Business Administration, Accounting, Finance, Economics, Mathematics or any related course.
- At least 1-year experience in real estate finance, credit analysis or in mortgage environment
- Experience relating to technical aspects of risk management, property and casualty and financial lines insurance and claims is preferred.
- Strong computer skills including intermediate to advanced Excel proficiency and experience with database applications.
- Keen attention to details.
- Excellent written and verbal communication skills. Ability to converse effectively using the English language.
- Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
- Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
- Candidate must demonstrate problem solving skills.
- Able to work under pressure, and well-organized
- Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture