Thai Bilingual Service Desk

GlobexPeople

  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
L1 IT Service Desk Analyst - Relevant Experience - 1-2 Years in SD
  • Proficient in English/Thai / other required (Read + Write + Speak) and customer centric.
  • Should have knowledge on Operating systems
  • Knowledge on Microsoft products like Outlook, Excel, PowerPoint
  • Diagnosing hardware issues
  • Diagnosing software issues
  • Knowledge ITMS tools ( ServiceNow , Remedy etc)
  • Mobile device and mobile OS knowledge
  • Should be able to identify the process improvements
  • Knowledge on applications support
  • Should be able to troubleshoot and ask logical questions
  • Troubleshooting internet related issues.
  • Knowledge on VPN
  • Knowledge on Remote tools ( Bomgar , team viewer , Remote desktop connection etc.)
  • Knowledge on ITIL process
  • Adhering to the customer policies and process
  • Should be flexible for shift"
  • Experienced working in Pharma account is a plus
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GlobexPeople