Process Associate
- Muntinlupa City, Metro Manila
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Process Associate, Customer Care!In this role, you provide an outstanding experience by taking inbound calls from customers, brokers, financial planners and employers and adding value to each interaction by understanding their needs and delivering the best service.ResponsibilitiesAchieve key performance metrics, including customer advocacy via CSat and First Contact ResolutionBe passionate about finding new and innovate ways to provide an outstanding customer experienceDevelop and maintain an in-depth knowledge of products and services including legislation, financial services industry, and organizational environmentConfidently navigate and source information from multiple internal systems and reference materialsCommunicate in a manner that can easily be understoodQualifications we seek in you!Minimum Qualifications / SkillsPrevious experience of providing outstanding customer service in banking and financial services industryConfidence with using different types of technologyThe ability to take ownership and solve customer enquiriesExperience in identifying sales and customer retention opportunitiesPreferred Qualifications/ SkillsBuild and maintain effective relationships with customers, anticipate their needs and create positive experiencesWork collaboratively with others and be able to communicate clearlyDemonstrate a level of commercial understanding of how the business works and what part your role contributes to the success of the broader organizationDemonstrate resilience and agility by responding constructively to change, ambiguity and complexitySeek to understand change and experiment to find alternative solutionsDisplay a willingness to do things differently in response to changeMotivated to achieve targets and work in a busy and structured environmentWhy join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.