JOB DESCRIPTION Essential Duties & Responsibilities Collaborates in the creation of high-level design documents, storyboards, and audio narration scripts. Designs and develops engaging, interactive learning solutions aligned with instructional objectives and business performance goals. Creates courseware for various delivery formats: instructor-led training (ILT), virtual instructor-led training (vILT), asynchronous e-learning, and blended learning programs. Leverages adult learning theory and modern technologies (e.g., Web 2.0, audio narration, voice-over, video, graphics, simulations, animations, scenarios, gamification) to enhance learning experiences. Ensures learning content complies with accessibility standards such as WCAG 2.0 and Section 508. Develops SCORM, AICC, or Tin Can/xAPI-compliant content for compatibility with learning management systems (LMS). Regularly updates and revises learning materials to maintain accuracy and relevance. Follows all applicable policies, procedures, and regulatory requirements. Works under close supervision with guidance from leadership. Performs additional duties as assigned ABOUT THE TEAM At Alorica, we're all about putting our team members on a passionate, rewarding career path-and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing-and taking care of one another-is an integral part of who we are.