Summer is fast approaching, and people are guaranteed to thank their lucky stars they work in an office with a functional HVAC system. Not everyone is confident working as an HVAC Sales Assistant, but it's a pretty cool gig once you get the hang of it. In this position, you will be responsible for helping customers find the right parts and get the best price, so people who like to DIY and tinker with machines will feel right at home here. You must be proactive and resourceful to solve technical issues, but being a confident and competent communicator is just as important in this customer-focused job. See if this job is right for you. How You Spend Your Eight Hours Monitor and process cases and quotes through dashboards Review, decode, and prepare customer quote requests Document solution steps for problems in knowledgebase Submit changes for product discrepancies on the website to the Content Management team Identify replacement parts in customer requests Contact suppliers for price and availability Document work for the benefit of the team What You Must Possess Experience in logistics and distribution in a BPO setup Degree in engineering or similar fields Excellent written and oral communication skills Attention to detail and organizational skills Ability to adhere to strict procedures and follow through on tasks until completed Ability to work comfortably on a team Proactive, analytical, and methodical approach to addressing issues Excellent research skills for solutions from websites, product catalogs, and technical manuals Ability to follow step-by-step procedures without supervision Efficiency Experience with BigCommerce and/or Netsuite (a plus) What You Shall Receive HMO coverage with two free dependents upon regularization VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine-government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, night shift Hybrid work setup with on-site training 27k Package (23k Basic + 4k Allowance) Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
