Support Technician

Muntinlupa City, Metro Manila
Permanent
Full-time

2 days ago
Apply easily

You’ve been grinding remote tickets for years.
You’ve mastered the queue.
You’ve soloed Exchange.
You’ve tanked Azure outages and DPS’d your way through AD forests.

Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun.🏢 We’re First Focus - Australia’s top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.This isn’t just another support role. It’s a chance to:

Work across desktop, servers, firewalls, cloud infra, and cool AI tools
Train like a beast - 10 paid training days, certs = pay rise
Join a team of smart humans who actually care about tech (and each other)
Escape the script - solve real problems, not just reset passwords and reboot printer

What You’ll Be Doing

Slaying tickets across Microsoft AD, Azure, M365, and Exchange
Troubleshooting desktops, servers, firewalls, and networks like a boss
Supporting cloud platforms - Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
Jumping into project deployments when things get spicy
Collaborating with senior engineers to keep environments clean, lean, and mean
Occasionally venturing out to client sites (fuel, tolls and parking’s on us, not on you)

RequirementsWhat You’ll Bring

3+ years of MSP experience and troubleshooting skills that make weird issues wish they hadn’t shown up
Comfort with PSA/RMM tools like ConnectWise Manage & RMM - you know your way around a dashboard
Microsoft 365 and Active Directory? You speak fluent admin
A solid grip on Windows Server, Exchange, and networking - because you’ve seen what happens when DHCP goes rogue
Written and spoken English so clear, even the trickiest ticket feels understood
A calm head, sharp eye, and a love for clean documentation - compliance is your middle name
Bonus XP for experience with SolarWinds, IT Glue, Huntress, Datto, Auvik, and other tools that make life easier
Oh, and did we mention written and spoken English, 'cause that's a must have!

BenefitsWhat You’ll Get

💼 Competitive salary and benefits
🩺 HMO coverage from day one—including one dependent
🧘 Free access to Uprise—1:1 coaching with qualified psychologists or counselors
📆 25 paid leave days annually
📚 ‘Never Stop Growing’ culture—training, certifications, and career development
💰Php 20,000 Employee Referral Program
🎉Social events, EOFY and Christmas celebrations
🏡 Hybrid work setup in Ortigas or Alabang

Neurodiverse? We’ve Got You.
We welcome applications from Neurodiverse candidates. If you’re comfortable disclosing, we’ll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

First Focus