Customer Supply Chain Manager
- Cabuyao, Laguna
- Permanent
- Full-time
- The Customer Supply Team Manager is accountable for achieving excellent service performance, customer loyalty and maximizing sales potential for a customer segment, by leading a team of Customer Supply Representatives, driving service improvement roadmaps, and driving operational progress and performance of the team.
- Ensure team responsibilities.
- Manage a team of Customer Supply Chain Representatives. Direct, guide, coach, motivate and help develop the individuals and the team, to a best in class team.
- In collaboration with the (Global Key) Account teams and CSR’s, ensure regular face-to-face business reviews with key customer contacts to obtain performance feedback, customer service requirements and communicate Nexperia’s service roadmaps.
- Identify customer requirements for services in the area of Business Fulfilment, including Supply Chain Logistics, B2B automation and other e-Business tools.
- Gather customer requirements for Customer Programs (e.g. Supplier Integration project), and in close conjunction with the Customer Program Manager, implement Customer Program service solutions and install procedures to continually review their execution and performance.
- Apply Lean methods and tools to identify and realize business process improvement opportunities that optimize efficiency and/or improve service.
- Implement and review service improvement actions plans per customer in line with CSC service roadmaps.
- Meet regularly with (Global key) account teams and key Business stakeholders to align and agree actions that support business plans and review team performance to objectives.
- Plan, initiate and review team process improvement projects for each team performance indicator utilizing a structured project management approach.
- Review, analyze and action team KPI's.
- Support and drive tactical initiatives and pull-in actions to optimize revenue.
- Bachelor’s degree in Business or a related field from a recognized university or college.
- Minimum of 2 years’ experience in Logistics, Customer Service, or Supply Chain, preferably in a leadership role.
- Proficiency in reporting and analytics.
- Strong customer- and team-focused approach.
- Proficient in PC operations; knowledge of SAP preferred.
- Experience with Lean / Six Sigma methodologies is an advantage.
- Basic understanding of the semiconductor business.
- Excellent command of the English language (both verbal and written).
- Proven ability to drive team performance.
- Strong customer-obsession mindset.
- Excellent people management skills.
- Proficiency in Mandarin/Chinese is an advantage.
- Competitive salary and benefits package
- Opportunities for professional development and growth
- A commitment to workplace safety and employee well-being
- An innovative and dynamic work environment