Virtual Medical Assistant - On Site (Start Date September 22)
- Cebu City, Cebu
- ₱20,000-30,000 per month
- Permanent
- Full-time
DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more.Work Schedule and Arrangement: Night shift, Onsite workOffice Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, CebuResponsibilities:
- Answer inbound calls and help for scheduling, rescheduling, and clinic information.
- Make outbound calls for patient appointment reminders, wellness checks, and more.
- Supply EMR notes on all calls conducted looping in onsite personnel and providers.
- Google Chat with online personnel, as well as separate chats with DRC team members.
- At least High School Level with 6 months healthcare BPO experience
- Medical Allied Grad or Non-Medical Allied Grad
- Healthcare BPO experience is an advantage
- Excellent English proficiency with strong communication skills
- 25 wpm or faster
- Computer literacy (GMail, Google Sheets)
- Physically fit to work in a BPO setting
- Willingness to work overtime is a plus
- Monthly salary of 20,000 - 30,000 (depending on BPO healthcare experience)
- New hire bonus of 5,000
- Attendance bonus of 2,000
- Monthly Pro-Rated Risk Allowance of 2,000
- Paid Training Period
- All national Philippines and USA holidays are observed
- Paid time off—public holidays, vacation, and personal time off
- Robust and effective Government Benefits Administration
- Lactation breaks (for breastfeeding moms)
- Discounted optical services with our partner clinic
- Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
- Free Health insurance with one (1) free dependent
- Free Life insurance
- Free Accident insurance
- Free Mental Health Sessions
- Relocation allowance for new hires (from Outside Cebu)
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
- General Assessment
- Phone Screening
- Technical Interview (Virtual)
- Reference Check
- Job Offer
- Training