Cleaning Operations Officer

• Lead and optimize cleaning operations with AI powered tools and smart systems
• Competitive contractor fee: AUD 1,800 to 2,200 per month
• 100 percent remote with long term growth and leadership opportunities
• Work in a supportive, values driven culture built on accountability, creativity, and teamwork
• Make a direct impact on a fast scaling hospitality company where your work drives guest satisfaction

• Engagement Type: This is a full time independent contractor engagement, not an employment relationship.
• Compensation: The professional fee range of AUD 1,800 to 2,200 per month is an all inclusive rate for the contractors services.
• Schedule: While this engagement generally follows a 5 to 6 day workweek, the contractor must remain flexible and available during core cleaning hours, including weekends, as required by operations. Current schedules may include:

• 6 days a week (Thursday to Tuesday), 7 hours per day (7:00 AM to 2:00 PM PH time)
• 5 days a week (Thursday to Monday), 8 hours per day (6:00 AM to 2:00 PM PH time)
• Experience Requirement: Candidates should have substantial experience in cleaning operations, housekeeping leadership, or facilities management. The client is seeking a contractor who can confidently contribute from day one, with limited onboarding support.
• Growth Opportunity: This engagement offers significant room for personal and professional development within an AI driven, innovative company.

• Technical Live Assessment with Client (60 to 90 mins): Practical scenarios testing data management, Excel, and problem solving.
• Behavioral Interview with Client (60 mins): Focus on communication, organization, and collaboration.
• Pre Engagement Steps (10 to 15 mins): IT Audit, Reference Check, and Founder Call to align expectations.

• Operations Leadership

• Conduct interviews and support recruitment of cleaners.
• Oversee rostering of cleaners, ensuring operational coverage while minimizing overlap.
• Provide virtual coaching and performance reviews for cleaning contractors.
• Quality Control

• Develop and update cleaning SOPs, checklists, and audit templates.
• Review photos, videos, and reports from on site teams to assess compliance with standards.
• Investigate guest complaints related to cleanliness and issue corrective action plans.
• Process and Vendor Management

• Monitor performance data (cleaning times, defects, guest feedback) and recommend improvements.
• Evaluate cleaning supply vendors, considering cost, sustainability, and quality.
• Research and propose digital and AI tools to streamline audits and communication.
• Documentation and Reporting

• Maintain organized digital records of audits, incident logs, and reports.
• Prepare and submit scheduled reports with insights and improvement initiatives.

• 3 to 5 years experience in cleaning operations, housekeeping leadership, or facilities management (hospitality or property management background preferred).
• Familiarity with Australian cleaning standards and hygiene requirements desirable.
• Proven experience in remote team management and offshore coordination.
• Proficiency in digital tools (Trello, Asana, Google Sheets, Microsoft 365, AI systems).
• Strong communication and conflict resolution skills for virtual coaching.
• Analytical mindset for interpreting operational data and recommending improvements.
• Highly organized, detail oriented, and adaptable in fast paced environments.

• 98 percent audit completion rate on submitted cleaning reports.
• Weekly defect logs maintained and corrective actions documented.

• 2 remote coaching sessions delivered per month, with 90 percent positive feedback.
• Incident resolution within 48 hours of guest complaint or issue.
• 1 documented process improvement initiative per quarter.

• 100 percent on time submission of weekly or monthly reports.
• SOPs updated within 10 days of changes.
• Vendor review reports submitted every 6 months.
• 95 percent attendance in scheduled Facilities Management meetings.

VargasAndrews