Dialer Campaign Manager

Bporelations.com

Cebu City, Cebu
Permanent
Full-time

1 month ago
Apply easily

The Dialer Campaign Manager will oversee and manage all aspects of our dialer campaigns to ensure optimal performance and compliance with all regulations. This individual will be responsible for the strategic planning, execution, and analysis of outbound/inbound calling campaigns. The ideal candidate will possess a strong understanding of dialer technology, call center operations, and data analysis to drive efficiency and effectiveness in our campaigns.Key Responsibilities:

Dialer Management: Oversee the dialer system to ensure it operates efficiently, including campaign setup, list management, and pacing.
Campaign Strategy: Develop and implement strategies for outbound/inbound campaigns to maximize contact rates, lead conversion, and ROI.
Compliance and Regulation: Ensure all campaigns comply with local, state, and federal regulations, including TCPA and DNC list management.
Data Analysis: Analyze campaign performance data to identify trends, make adjustments, and improve results. Provide regular reports on key metrics.
Team Coordination: Work closely with sales, marketing, and IT teams to align campaigns with business goals and technical requirements.
Training and Development: Train and support team members on dialer functionality and best practices.
Troubleshooting: Quickly identify and resolve any technical or operational issues related to the dialer system.

Skills and Qualifications:

Education: Bachelor’s degree in Business, Marketing, IT, or related field (preferred).
Experience: Minimum 3 years of experience in a dialer management role, preferably in a call center environment. Experience with Ytel dialer is highly preferred.
Technical Skills: Proficiency with dialer software (specifically Ytel) and CRM systems. Strong understanding of call center metrics and KPIs.
Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
Regulatory Knowledge: Familiarity with compliance regulations affecting dialer operations.
Communication: Excellent verbal and written communication skills.
Leadership: Proven ability to lead and motivate a team.

What We Offer:

Competitive salary and benefits package.
Opportunity to work with a dynamic and supportive team.

About usLeadAdvisors is a marketing consultancy firm specializing in sales funnel strategy, utilization of content marketing, and search engine optimization. Our data-driven plans create custom solutions that drive engagement between brands and their audiences.Our team is highly skilled in market research intelligence, analytics, content marketing, and creative design, including search engine, evergreen branded content, and conversion rate user experience optimization.We have 8 million monthly active visitors each month in the U.S. and Canada and we’re looking for an experienced Digital Operations individual who is highly skilled in Data analytics and Marketing.About Bporelations.com:LeadAdvisors started as a lead generation performance platform in 2012. Since our founding, we have expanded our offerings and capabilities to match the demand and potential of an evolving digital marketing and search engine landscape. We provide services such as customized Website development, eCommerce web design, Paid advertising, Search Engine Optimization, Content marketing, and Press release distribution. Our team works to develop an effective marketing plan that focuses on our client's business and baseline metrics to help tailor a custom strategy that will improve their bottom line.

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